In short: we collect the strict minimum (your contact details to call you back, your medical record to treat you). We never sell your data. You can exercise your rights at any time at contact@cabinetdentairegloria.com.
Why this policy
This policy explains what data we collect, why, how long we keep it and what your rights are. It applies to anyone interacting with Cabinet Dentaire Gloria (patients, site visitors, quote requesters).
Collected data
Via the website
- Booking / contact form: first name, last name, phone, email, request reason, free message.
- Browsing: anonymized IP, pages visited, visit duration (analytics cookies with consent only).
At the practice
- Identity: first name, last name, birth date, gender, address, phone, email.
- Medical data: history, allergies, current treatments, care history, X-rays, clinical photos, treatment plans.
- Administrative data: insurance number if applicable, invoices, payments.
Why we collect them
- Reach back after your request
- Build a complete medical record meeting professional obligations
- Ensure care continuity and safety
- Issue invoices and manage reimbursements
- Improve the site (anonymized statistics, subject to your cookie consent)
How long we keep them
- Unconverted booking requests: 12 months after last interaction
- Patient medical record: 20 years after last consultation (deontological obligation)
- Accounting data: 10 years (legal obligation)
- Analytics cookies: 13 months maximum
Who they are shared with
Your data is never sold, rented or transferred to third parties for commercial purposes.
It can only be shared in the following cases:
- With a colleague/specialist if you are referred (with your consent)
- With your insurance for direct payment (with your consent)
- With ShineNows (technical site host, bound by the same confidentiality obligations)
- With authorities in case of judicial requisition
Your rights
In accordance with applicable legislation, you have:
- Right of access to your data
- Right of rectification in case of error
- Right to erasure (subject to legal retention obligations)
- Right to object to processing on legitimate grounds
- Right to portability of your data in a reusable format
- Right to withdraw consent at any time (cookies, communications)
To exercise these rights: contact@cabinetdentairegloria.com with a copy of your ID. Response within 30 days.
Data security
We implement technical and organizational measures to protect your data:
- Encrypted HTTPS connection across the entire site
- Medical records access limited to authorized staff
- Regular encrypted backups
- Strong passwords and strict access policies
- Secure hosting (ShineNows)
Medical data
Medical secrecy: as a healthcare professional, Dr Kenmo Raissa and her team are bound by absolute medical secrecy. No information about your health condition can be communicated to a third party (employer, family, insurance) without your explicit and written consent, except in exceptional cases provided by law (judicial requisitions, mandatory reporting).
Medical data is stored in a secure patient record, separate from marketing/commercial data. It is accessible only to authorized care staff.
Policy modification
This policy may be modified to reflect legal or technical developments. The last update date is displayed at the top of this page. In case of substantial modification, you will be informed by email if we have your address.
Contact
For any question regarding your personal data:
- Email: contact@cabinetdentairegloria.com
- Mail: Cabinet Dentaire Gloria — Personal data, Douala, Cameroon